Automated Telephone Banking
Quick Reference Guide

Accessing Automated Telephone Banking

1. Call 800-347-2837, option 1
2. Enter your Western member account number followed by the pound (#) sign.
3. Enter your Western access code (PIN), followed by the pound (#) sign.

Using Automated Telephone Banking

• 0    To Speak to an Operator
• *    Previous Menu
• #    End Call

Main Menu

1. Balance Inquiries
2. History Inquiries
3. Withdrawals
4. Transfers
5. Checking Information
6. Loan Information
7. Additional Options

Balance Inquiry Menu (press 1, then ...)

1. Savings Balance
2. Checking Balance
3. Share (Account) Balance
4. Loan Balance
5. List of Open Shares (Accounts)
6. List of Open Loans
7. Share (Account) Balance on a Specific Date
8. Loan Balance on a Specific Date

History Inquiry Menu (press 2, then ...)

1. Last Payroll Deposit
2. Last Deposit
3. Share (Account) History
4. Loan History
5. Deposit History
6. Recent Transaction Activity
1. Check History
2. ATM History
3. Share (Account) History
4. Payroll History
5. Loan Payment History

Check Withdrawal Menu (press 3, then ...)

1. Savings Withdrawal
2. Checking Withdrawal
3. Share (Account) Withdrawal
4. Loan Advance

Transfer Menu (press 4, then...)

1. Savings to Checking
2. Checking to Savings
3. Share to Share (Account to Account)
4. Loan to Savings
5. Loan to Checking
6. Loan to Share (Account)
7. Savings to Loan
8. Checking to Loan
9. Share (Account) to Loan

Checking Information (press 5, then ...)

1. Checking Balance
2. Check Number Inquiry
3. Checking History
4. Stop Payment on a Single Check
5. Stop Payment on a Range of Checks

Loan Information (press 6, then ...)

1. Loan Balance
2. List of Open Loans
3. Payment Inquiry
4. Payment History
5. Payoff Amount
6. Loan Balance on a Specific Date
7. Loan Advance Total

Additional Options (press 7, then ...)

1. Year to Date Information
1. IRA Contributions
2. Dividend Information
3. Interest Information
2. Change Preferences
1. Change Access Code (PIN)
2. Change # of History Transactions in a Group
3. Change Language
3. Change Account

Tips to Remember

• Menu options may be selected at any time during the call. You do not need to wait for the voice prompt.
• At the end of every menu, you may hit "*" to return to the previous menu,or "#" to end the call.
• At any time during your call, you may hit "0" to speak to an operator.
• Press the pound key (#) after each entry (if required).
• Enter dates as 6 digits: MMDDYY. For example, enter July 2, 2005 as 070205#
• Enter dollar amounts to the penny without decimal points, such as $1,977.20 as 197720#
• Verify transactions by entering 1 or cancel entries by entering 9. Confirmed transactions will be posted to your account immediately.
• You will need to know your Share (Account) or Loan IDs to conduct certain transactions.
• Check withdrawals are mailed at the start of the next business day to the address of record.