Automated Telephone Banking
What is the phone number for Automated Telephone Banking?
To use this service call 800-347-2837.
When can I use Automated Telephone Banking?
Automated Telephone Banking is available 24-hours a day.
Is Automated Telephone Banking safe?
Yes, by requiring all members to enter an access code (PIN), Telephone Banking provides a safe environment for conducting transactions.
How do I sign up for Automated Telephone Banking and obtain an Access Code?
You can sign up for Automated Telephone Banking by completing our Account Access Form and returning it by mail to the address on the form, or to a Western branch. After we receive the completed from, we will mail your access code to your address on record.
Is there a quick reference guide I can refer to when calling Automated Telephone Banking?
Yes, there is an Automated Telephone Banking Quick Reference Guide.
How do I reset or change my access code (PIN)?
To change your access code (PIN), please select "7" from the Main Menu, "2" for Change Preferences and "1" to Change your access code (PIN), or you may call our Call Center at 877-254-9328.
Are the transactions I make in "real-time"?
All transactions made during business hours take effect immediately. Transactions made after business hours, on a weekend, or on a holiday will be posted on the next business day with an effective date of the actual transaction date.
How many transfers can I make each month through Automated Telephone Banking?
A total of six electronic withdrawals or transfers per month are allowed from all Savings and Money Market Accounts. However, unlimited withdrawals and transfers can be made through an ATM or in person at a Western branch or a shared branch.
How do I begin using Automated Telephone Banking for the first time?
- Call 800-347-2837.
- Enter your member number followed by the # sign.
- Enter your Western access code (PIN) followed by the # sign.
What is the account number that Automated Telephone Banking is referring to?
This refers to the number assigned to each account type. For example, #1 for Savings and #2 for Checking.
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