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Western employs a staff of nearly 425 and strongly emphasizes providing SUPERIOR SERVICE to nearly 140,000 Western members. We have locations throughout the United States and offer excellent benefits to our full-time and part-time employees, including, but not limited to:

  • 401(k) plan
  • Pension plan
  • Education Reimbursement Program (Full-time employees only)
  • Health, Dental, and Vision Plans
  • Paid leave plans
  • Paid holidays
  • An attractive vacation plan
  • Business-casual attire

We are proud to be an Equal Opportunity Employer.

Positions Available

Last updated: July 15, 2010

Branch Manager

Locations: Redondo Beach, CA
Georgetown, KY

Ensures compliance with Credit Union policies and procedures. Supervises and performs functions as needed of the Supervisor, Branch or Senior Branch Representatives, Member Service Representative and/or Teller. Monitors lending functions including, but not limited to, providing loan information and processing and funding loans as needed. Trains, guides and directs employees to obtain maximum use of personnel by clearly defining their duties and by establishing performance standards. Oversees cash control, inventory and security for the branch. Oversees balancing activities including ATMs, Cash Dispensing Machines (CDMs), etc. Requires a high school diploma or equivalent. Some college preferred, with a minimum of three years related experience in a financial institution. Requires a minimum of two-year supervisory experience. Must have thorough knowledge of Credit Union services, products, procedures, and lending. Requires the ability to communicate effectively, both verbally and in writing, with individuals and groups.

Card Services Fraud Representative

Location: Torrance, CA

Specializes in a variety of duties regarding Visa card operations in the area of fraud. This position researches potential fraudulent transactions utilizing effective research, review, and resolution techniques, follows department procedures for monitoring alerts, and reports and fraud related trends to the supervisor. Also completes all aspects of card ordering and maintenance, including PIN and special handling requests. Requires a high school diploma or equivalent with a minimum of two years experience in a financial institution in Visa and debit card rules and regulations. Requires the ability to communicate effectively, both verbally and in writing and proficiency in spreadsheet and word processing software.

Indirect Loan Processor

Location: Hawthorne, CA

Provides excellent dealer, credit union, and member service while completing documentation and funding of auto loans. Responsibilities include assisting the department with daily support and data processing, posting loan transactions in ELA and CUDL, as well as verifying and exporting between the two systems, wiring dealer funds, setting up member accounts, and assisting with clerical processing and loan tracking support. Also contacts members, mails letters and loan forms, communicates with dealerships to obtain all necessary documents, disburses approved loans and reviews documentation for accuracy and completeness, and verifies employment, proof of income, and residence. The position requires two years experience in a lending environment, preferably in a financial institution. Must also have good organizational, service, and follow-up skills as well as be detail oriented. The ability to communicate effectively verbally and in writing is essential as well as proficiency in spreadsheet and word professing applications. High school diploma or equivalent is required. Experience with Symitar is a plus.

Member Service Representative

Locations: Carson, CA
Torrance, CA (2 Positions)

Provides exceptional service to our members. Responsibilities include receiving and disbursing funds, posting deposits and loan payments, opening accounts and IRA's, assisting with ATM, debit, and Visa cards, and inputting, processing, and funding loans. Two years minimum related financial institution experience, as well as a positive, professional attitude, and a willingness to learn and grow are a must. Some Saturday work is required as well as the ability to travel to other South Bay locations as needed. This position requires a high school diploma or equivalent with a minimum of two years experience in a financial institution. Thorough knowledge of teller functions, new accounts, and loan experience required. The ability to communicate effectively, both verbally and in writing as well as proficiency in spreadsheet and word processing software applications is essential.

Operations Service Center Supervisor

Location: Torrance, CA

Western Federal Credit Union is seeking a Supervisor for the Operations Service Center. The Operations Service Center is a back-office department that is responsible for information verification and wire transfers, technical and operational support for all branch, call center, and back office functions, and member email management. This position is responsible for ensuring accurate and timely processing of department functions, including, but not limited to, email verification, wire transfers, information verification, and operational systems, completing second-level resolution for issues, tracking trends of member and team member issues to identify and carry our appropriate issue resolution, providing an expert level of technical support and completes more complex transactions, management and administration of systems, including, but not limited to, Episys, Nautalis, Imagen, and live person chat, and counseling, performance evaluations, training, motivation, staff meetings, and discipline. Requires a high school diploma or equivalent and a minimum of three years related experience in a financial institution with two years supervisory experience. Requires knowledge of Episys, the ability to handle multiple priorities and projects, the ability to communicate effectively, both verbally and in writing, proficiency in word processing and spreadsheet applications. Knowledge of imaging systems and cash dispensing machines preferred.

Real Estate Servicer

Location: Hawthorne, CA

Promotes, processes, underwrites, and services real estate loan products, services, and programs. The ideal candidate will possess a complete working knowledge of real estate loan products, programs, policies, procedures, and all governing regulatory laws and guidelines. Knowledge of all operational functions required to perform mortgage servicing is essential, including ensuring all regulatory aspects of escrow impound accounts are adhered to, completing required government and investor reporting on or prior to deadlines, ensuring all regulatory aspects of variable rate loans are adhered to, and completing detailed due diligence quality examinations of loan files as required for regulatory and secondary market investor compliance. This position is also responsible for responding to member and staff inquiries within established time guidelines and meeting and exceeding department performance standards and production goals. Requirements include three to four years of loan processing and/or underwriting experience, preferably in a financial institution, the ability to conduct an analysis of applicants' credit status and recommend alternatives if needed, and a broad knowledge of credit fundamentals, lending regulations, and Secondary Market underwriting and servicing requirements. Experience with modifications, subordinations, and appraisal review a plus. The ability to communicate effectively, both verbally and in writing and proficiency in spreadsheet and word processing applications are essential. High school diploma or equivalency required.

Regional Branch Manager

Location: Torrance, CA

Western is seeking an experienced, ambitious, and highly motivated individual for the Regional Branch Manager role. This position is responsible for planning, directing, organizing, and supervising all staff and operational activities for the given region. We also need a manager who is passionate about sales and service. The ideal candidate will be able to successfully direct all operations, functions, and compliance within the region, create and implement new ideas that align with the credit union's core values, coach Branch Management to their fullest potential, develop and ensure successful execution of annual objectives, goals and strategies for the region, and ensure operational integrity and operational compliance. This position requires a Bachelor's degree with at least 5 years experience in a management role within a financial institution. Thorough knowledge of banking/credit union services, products, procedure, and lending is required. The ideal candidate will also be self-motivated, organized, dedicated to continually improving branch operations, possess excellent mentor and coaching skills, as well as strive to continually exceed member expectations.

Senior Branch Representative

Locations: Torrance, CA
Georgetown, KY

Performs a number of duties related to branch operations, including teller transactions, opening new accounts and lending functions. Multitasking is required and a positive outlook is a must. Position requires a high school diploma or equivalent with a minimum of two years related experience in a financial institution. A minimum of one-year branch management supervisory experience preferred. The candidate must have thorough knowledge of all Teller and New Accounts functions including branch back office processes. Candidate must be recognized as enthusiastic, positive and have the ability to communicate effectively, both verbally and in writing, with individuals and in group settings.

Senior Real Estate Loan Servicer

Location: Hawthorne, CA

Promotes, processes, underwrites, and services Western's real estate loan products, services, and programs. The ideal candidate will possess a complete working knowledge of real estate loan products, programs, policies, procedures, and all governing regulatory laws and guidelines. Knowledge of all operational functions required to perform mortgage servicing is essential, including ensuring all regulatory aspects of escrow impound accounts are adhered to, completing required government and investor reporting on or prior to deadlines, ensuring all regulatory aspects of variable rate loans are adhered to, and completing detailed due diligence quality examinations of loan files as required for regulatory and secondary market investor compliance. This position is also responsible for responding to member and staff inquiries within established time guidelines and meeting and exceeding department performance standards and production goals. This position assists department management in updating operational policies and procedures, objectives, goals, and training as well as helps to train and provide feedback to new hires and existing staff to ensure maximum performance and service levels are being achieved. Requires a minimum of two years of secondary market portfolio sells, mortgage commitments, packaging, shipping, and investor servicing and reporting experience with one year lead or supervisory experience, preferably in a financial institution. Also requires a minimum of one year loan processing and underwriting and the analytical ability to conduct an analysis of applicants' credit status and recommend alternatives where the analysis reveals an insufficient financial position. Requires detailed knowledge of Secondary Market underwriting and servicing requirements with the ability to communicate effectively, both verbally and in writing. Excellent organizational and follow skills required, as well as proficiency in spreadsheet and word processing software.

Teller - Full Time

Locations: Oxnard, CA
Redondo Beach, CA

Performs assigned tasks associated with processing of member transactions including, but not limited to, receiving and disbursing funds, posting deposits, and loan payments. Requires High School diploma or equivalent with a minimum of 6 months related experience, preferably in a financial institution.

Utility Member Service Representative

Locations: Camarillo, CA
Fayetteville, AR

Provides exceptional service to members by traveling to a number of South Bay locations. Responsibilities include receiving and disbursing funds, posting deposits and loan payments, opening accounts and IRA's, assisting with ATM, debit, and Visa cards, and inputting, processing, and funding loans. Two years minimum related financial institution experience, as well as a positive, professional attitude, and a willingness to learn and grow are a must! Some Saturday work is required as well as the ability to travel to different South Bay locations as needed. This position requires a high school diploma or equivalent with a minimum of two years experience in a financial institution. Thorough knowledge of teller functions, new accounts, and loan experience required. The ability to communicate effectively, both verbally and in writing as well as proficiency in spreadsheet and word processing software applications is essential. Bilingual Spanish is a plus.

Contact Information

If you are interested in any of our positions, please send your resume by email, by fax to 310-536-5344, or by mail to:

Western Federal Credit Union
Human Resources
PO Box 10018
Manhattan Beach, CA 90267-7518

Interviews are scheduled by appointment only. Due to the high volume of resumes we receive, we cannot confirm the receipt or provide status updates of resumes.

NCUA Savings federally insured to at least $250,000 by the NCUA, an Agency of the US Government. Equal Housing Lender We do business in accordance with the Federal Fair Housing and Equal Credit Opportunity Acts.
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