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Call Center - Telephone Numbers

Have a question about your account or a Western product or service? Contact our Call Center and one of our knowledgeable Representatives will be happy to assist you.

Call Center

Email Online Email Form
Telephone* 310-381-2300 or
877-254-9328
Bentonville Call Center* 479-636-3448
Mailing Address Western Federal Credit Union
PO Box 10018
Manhattan Beach, CA 90267-7518
*Business Hours:
Monday - Friday
Saturday - Sunday
5:00 am - 6:00 pm (PT)
7:00 am - 3:00 pm (PT)

You may also contact our CEO, John Bommarito.

Other Important Telephone Numbers

Lost or Stolen Western Visa Credit Cards or CheckCards
During business hours

After business hours
Outside the U.S.
877-254-9328
800-453-4270
727-570-4881 or
410-581-9994
Lost or Stolen ATM cards 877-254-9328
Automated Telephone Banking 800-347-2837
CU Service Centers© Network 888-287-9475
CO-OP ATM Network locations 888-748-3266
Loans by Phone 877-254-9328
Autoland Car Buying Service 800-234-6999
Experian Credit Reporting 888-397-3742
TransUnion Credit Reporting 800-916-8800
Equifax Credit Reporting 800-685-1111

Contact Us Toll-Free From
the US and Canada

Contact our Call Center toll-free from anywhere in the US or Canada at 877-254-9328, Monday - Friday, 5:00 am - 6:00 pm (PT), and Saturday and Sunday, 7:00 am - 3:00 pm (PT).

Frequently Asked Questions

Find answers on our Help page including the questions below.

Text Message Scam - June 25, 2008
Western has received notice about a new scam called Smishing. In this scam, text messages sent to cell phones urge the recipient to call a number provided to find out more information about an account discrepancy at their financial institution. The message also solicits account information and PINs. Western will never ask for account information by text message, and, if such a text message should be received, you should not respond and the message should be immediately deleted and removed. If you feel you have been a victim of Smishing, please email phishing@western.org.

New Phone Scam - January 8, 2008
Western members have reported receiving calls from persons claiming to be working for the Social Security Administration requesting account information so a deposit could be made. The Social Security Administration will not request account information by phone. If you have been a victim of this scam, contact our Call Center at 877-254-9328 immediately.

Phishing Alert - December 11, 2006
We have received notice that a phishing email which appears to be from the CU Service Centers Network is in circulation. The email entices the recipient to enter account information by promoting a $25 credit for participating in an online survey. If you receive such an email, do not click on the survey link, and delete the email immediately.

Phishing Alert - August 30, 2006
Western has identified at least three emails containing a fraudulent link to western.org. The email requests you click on a link to confirm your account. From time to time Western may contact you by email, however we do not send emails requesting members to update or confirm their account information.

Phishing Alert - March 30, 2006
A nationwide credit union spoofing scam was recently identified. Please be advised that the website, westerncreditunion.com is not affiliated with Western Federal Credit Union.

Phishing Alert - December 14, 2005
Western has identified at least one fraudulent email bearing the Western name and logo.
Read more information on this Western-specific Phishing attack.
Report Suspicious Email
  • Never respond to emails requesting personal or account information
  • Forward any suspicious email bearing the Western name, logo, or inferring any association with Western to Phishing@western.org